A guide to using immigration service hotline 12367
China's immigration service hotline 12367 serves as an integrated service center handling immigration administration-related inquiries and suggestions.
The hotline 12367 provides 24/7 multilingual support in Chinese, English, Russian, Japanese, and Korean, ensuring effective communication for non-Chinese speakers.
For digital access, you may visit the National Immigration Administration's official English-language website at http://en.nia.gov.cn/ and click the "12367 Online" portal for real-time consultations.
The platform integrates AI-powered response systems and manual services, offering tailored guidance based on the specific scenario.
Mobile users can download the NIA's official app "移民局12367" (Immigration Bureau 12367) or access its mini-program via Alipay and WeChat, which offers streamlined services such as service appointments and queries.
The official mini-program of 12367.
Written inquiries may be directed to the hotline's dedicated email — 12367@nia.gov.cn, with responses provided by immigration staff.
